About the Role
“Are you someone who takes their work a little too seriously; Someone who does what they do so well that they pass right through professional and cross over into obsessive.” You get things done! You're a problem-solver and love challenges. You don't take 'no' for an answer and build lasting relationships.
We are looking for an enthusiastic Lead Customer Success Manager who will be responsible for managing KOOTT B2B Clientele.
1. Formulating strategy for increasing the emotional wellness of various categories of institutions (corporates, colleges, hospitals, government etc.).
2. Maintaining relationships and increasing engagement among Koott B2B Clientele.
3. Reporting the performance to all stakeholders with appropriate dashboards and tools for management.
4. Designing and executing campaigns to spread awareness about emotional well-being.
5. Owning up the B2B accounts and making sure client has a delightful experience.
6. Providing overall support to the clients by ensuring that all queries & concerns however they come in (phone, e-mail) are addressed quickly & efficiently.
7. Traveling and meeting the clients to understand the problems they are trying to solve and building solutions accordingly.
8. Managing & Mentoring the team of other customer success managers.
Requirements
Should genuinely care about emotional well-being space
Excellent written and verbal communication skills(English)
Experience in managing team
Experience in organizing events
Prior experience in Managing preventive healthcare packages is a plus
Managing Counselling/ Mental wellness services (eg. 1-to-1 help, other EAP service providers in India) is a plus
Ability to be able to speak other languages like Malayalam, Tamil, Hindi is a plus
This role is for someone who is creative but also very organized such that he/she can set up and optimize processes, guide team members and build everlasting relationships with clients. If you think you are that someone, we can’t wait to have a conversation with you at the earliest.
About the Company
Koott Wellness PVT. LTD. has been founded on 2019 with a vision to bring a better version of people by unlocking the individual potential with the help of science and technology.
We are team of 20+ amazing human beings with great sense of academics, creativity and passion and we are definitely looking to add more. Come and join us!