Background:

Koott makes its best efforts to provide counseling services in professional manner while keeping in
mind the needs and interests of service recipients. However, there may be situations where a recipient
may be dissatisfied with the services and ask for a refund of the money paid to Koott. The conditions
under which Koott may provide such refund and the terms and conditions associated with it are
specified in this refund policy "Refund Policy". Koott will not under any other circumstances entertain
any requests for refund.

 

Parties:
The terms "You' or 'Your' refer to You as a Registered User and the terms 'Koott", We', 'Us,
Company', and 'Our refer to Koott Wellness PVT. LTD. Registered User means a any person who
has completed the registration process for receiving services offered by Koott by payment of the
requisite fees.

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Applicability
You will be entitled to invoke this Refund Policy only as long as You are a Registered User. Your right to
claim refund may arise in the event of the following types of defects or deficiencies on Our part:
a. accounting error e.g. your account was charged for more than the actual number of availed sessions;
b. defect in services e.g. if you found the level of services received to be defective or unsatisfactory and
company is able to validate your feedback post investigation;
If there is any dispute as to the existence of a defect or deficiency as mentioned above, the decision of
Koott shall be final.
Any issue other than those specifically mentioned above, shall not be covered under this Refund Policy. If
any deficiency in Service as reported by You is curable, Koott may instead of refunding the money
for services, at its discretion choose to re-perform the services.

 

Cut-Off Date
All claims for refund must be made by You within a period of two (2) days from the date of Your receipt of
services. Beyond such a period, unfortunately we can't offer you a refund.

 

Refunds Process
You can submit a request for refund by mailing us at admin@koott.in with your customer ID and your
grievance. In case your grievance is arising out of any quality issues - we will try our best to give youa
corrective solution. For ease of processing & documentation of this process, we will keep the refund
request through the email provided above only. Once the process is completed, we will communicate to
You the extent of refund and a tentative date by which you can claim it. We try to respond to any request
for refund within ten (10) working days of receipt of request. The refund will be made to you based on the
unutilized sessions in your account. The deduction of the amount will be based on the actual used
sessions and the package slab for those number of sessions used. (Eg. If you purchase 4 sessions from
Koott at 2499 (Rs 624.75/session) and use only 2 sessions before asking for refund (Rs.1249.50 will be
deducted from you total payment for refund)

 

**Special Refund Offered to first time users of Discuss Package:
Koott is offering a complete refund to first time users of the services who select the Counselling package
of Rs.699/- for 50 minutes of counselling. This refund requested has to be made within 48 hours of taking
the session. The refund is available to a new user only once. In case the client wishes to restart the
journey after taking the refund, Koott will debit 2 sessions from the new package purchased to restart
the journey. This offer is for a limited period only and can be revoked without notice.

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Late or missing refunds (if applicable)
Generally we take about 15 working days to process a refund; from the date a refund request is approved
by Us. Delay in crediting a refund may be due to various reasons such as time taken by the banking
process for reflecting the refund in your account. In case You have any doubts or need any information,
please write back to us at admin@koott.in.

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Grievance
If you have any grievance relating to the refund, please write to admin@koott.in.

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Cancellation

• A counselor gives you their exclusive time and blocks it for you when you schedule an appointment with them. It is a disservice to other clients who could have used that slot for their well being when you don't show up.

 

• Our sessions can be pre-booked in advance and can be rescheduled 24 hours prior to the scheduled time of the appointment.

 

• Any request to reschedule within 24 hours of the appointment or failing to turn up is chargeable amounting to non-refundable cancellation of the session.
   

• 24 Hours Prior: No charge + Reschedule to anytime
   

• Koott at its sole discretion may offer to provide certain relief to the client on a case to case basis.